BBC Radio 2 Broadcaster and Healthy Hearing Ambassador.
“I’m very proud to be an ambassador for Healthy Hearing and I’m committed to spreading the word to those with hearing problems and letting them know that help is at hand that can make an amazing difference to their lives.
I find the Paradise hearing aids give me a better sound than any I’ve used before. The sound is more natural and speech a lot clearer to understand. I think they’re brilliant.”
Wow! What a company. Thank you so much for your concern & care Katie, Nicola & Dianne & Ben.
Can I say how pleased I was today when you visited my wife Erika in Abbeyfield.
Although she was quite tired after your visit, I appreciated the professionalism that you showed in communicating with her and carrying out all your tests and answering my questions.
I will not hesitate in recommending Healthy Hearing to anyone.
I thank you for providing this 5 Star Service.
My hearing aid receiver broke while on holiday and Holly at The Christchurch store sorted it for me. Very good service...thank you.
Really lovely experience. So friendly and efficient. Very pleased with result. Will recommend.
Great personal service from Graham. I felt that I was listened to and I'm really pleased with the outcome.
Excellent service and Graham was wonderful with my elderly Mum.
Professional service and explained the process thoroughly. Would use Graham again.
A very interesting visit with my husband today. Philip was very helpful and reassuring. Sorted David out with hearing aids, can't wait to get them thank you.
Kind and compassionate service for our client. We will use them again. Thank you!
'Brilliant' service was outstanding 5*. Would recommend. Thank you.
An effective and pleasant experience.
I attended healthy hearing in Loughborough as I thought i needed wax removal. Upon examination the very efficient lady informed me i had an infection in both ears. Told me to contact my doctor and obtain antibiotic drops and return after using.
A quick glance after the drops confirmed there was actually no wax and a full refund was given.
Such a wonderful honest and professional service. I would have no hesitation to recommend Healthy Hearing.
I visited the hearing clinic and was met by Gina who made me feel welcome, she introduced me to Maria Clemens hearing practitioner. It was the first time I had been to a hearing clinic and was made to feel at ease. The service was brilliant and I highly recommend you pay a visit.
Having been using healthy hearing for many years and on seventh pair.
I can say how great the team in both shops I have used and would recommend them to anyone who has hearing loss.
Very pleasant visit, friendly professional staff, great service and advice.
Prompt and friendly service.
To all the Ladies who kindly helped me with the loan of a charger for my hearing aids when I was on holiday it made a huge difference.
What a fantastic service I would highly recommend Healthy Hearing. Thank you very much.
Have had a free annual hearing/hearing aid review carried out by Phil, a real nice and very knowledgeable audiologist in Healthy Hearing. The whole crew are lovely, welcoming and understanding. Great after sales service, wholly recommend them.
Professional, personal and friendly service throughout my visit. Thank you to all the staff and especially Maria and Nicola. Highly recommended!!
Seriously good customer service:
My deaf brother who does not live in the UK needed a small replacement part for his hearing aid.
Two other "hearing aids" shops in Stamford straight away declined to even look at the problem and said some nonsense that they are forbidden from helping him and that this is because of NHS rules.
This shop quickly replaced the broken part and we were on our way within minutes.
Both of the ladies we spoke with were very professional and accommodating and helped my brother in his moment of desperation.Thank you.
Excellent customer service from Nicola today at Healthy Hearing in Stamford. She patiently checked what I needed and searched until she found it.
Keep my husband's hearing aids going and his ears clear of wax. VIP service.
Excellent, the best thing I have ever done thanks.
Wonderful helpful staff great service.
Very friendly and helpful staff. Was seen within minutes of entering the clinic.
Brilliant service, assisted with fitting of a replacement tube. Staff friendly and polite, very willing to help.
Very good service from all the girls out front and the lady who looked after me out back. Have rebooked for a second appointment as advised.
Healthy Hearing in Oakham has changed my husbands life. Fantastic professional team. Thank you.
Very good service from all the girls out front and the lady who looked after me out back. Have rebooked for a second appointment as advised. I would expect no charge as was unable to finish the job when I first visited. Absolutely no issues with the care given. Thank you all.
Excellent, friendly staff. Fitted me in without appointment and gave my ear a great clean showing me before and after photos.
Great home service from Phil Barker who has enhanced my fathers quality of life beyond measure with hearing products tailored for my Dad’s needs.Fabulous aftercare service too, at the Stamford branch whenever needed.
Thank you. Your service is always excellent. I have been under your care for over two years now and your service has always been top class. Ben is always efficient, caring and respectful. Your receptionists are always most helpful, friendly, and considerate to me when I go into the office for help.
Thank you all for all the help you have given me and long may it continue.
Philip has been very helpful. The service we receive periodically to review how our hearing is progressing. Hearing easily makes life well living.
A massive thank you to the Healthy Hearing team in Stamford for going above and beyond to look after and help my mum sort out her new hearing aids. The team have been so friendly and helpful answering all of her questions and resolving issues, I can’t praise them enough and I’d highly recommend them.
The staff are all extremely friendly, helpful and qualified. I've moved over from the NHS and can't even put into words the difference I've experienced. The range of hearing aids is great and Vishal listened to my needs. Couldn't recommend more.
Just to say how much I appreciated Nicola's advice during 2 calls. I've had issues with my ears for many years. It was clear that Nicola was knowledgeable. Her manner and approach were calm and reassuring, which I think is important.
Brilliant people here, grateful, thanks!
Graham and Jo were very welcoming and I had a hearing test and an in depth look at what I would like my hearing aid to do. I was given several options for the replacement of my old hearing aid. I was given an appointment to have the new aid fitted in under 2weeks when I was shown the various different adjustments I could make with the phone app which I am very pleased with. I had another appointment after 2 weeks to check how I was getting on. Well done Graham and Jo - a really friendly, helpful company in Christchurch that is very local for me. I can really recommend the service they offer.
I have been a customer of Healthy Hearing for a number of years having badly degraded my hearing whilst working as a volunteer on military vehicles at a branch of the Imperial War Museum due to my own carelessness.
I approached Healthy Hearing along with other companies offering answers to my plight and was persuaded by your staff's attention to my woe.
I have been provided with hearing aids by your company since that time which have efficiently overcome my loss, but more than that, the backup service that your team of Nicola and Diane int he Stamford office have provided along with Ben who has paid me visits at home whenever required have proved a lifesaver to not only me but to my family, as anyone who is poor of hearing will attest.
Well done Healthy Hearing, please stay the way you are!
My visit today was brilliant. Holly exceeded all expectations in her response and attitude. Thank you very much!
I bought my Hearing Aids 10 years ago and they have just died. An appointment was made very quickly and I have a new set ordered. I was looked after and was taken through the features to help me make the right decision for me.
All the staff are friendly and professional. I would not hesitate to recommend Healthy Hearing!
An impressive, friendly company with many years audiology experience.
At the first consultation and following tests, my condition was clearly explained and a pair of aids was made available to indicate the benefits of the aids. I made a choice of aids without any pressure to purchase. I attended a further appointment with the audiologist in Ferndown where further clear explanations were given on the use and care of the aids and the aids were then finally set up to reflect my hearing condition.
It was a pleasure to deal with Matthew Hobbs and his colleague and I am delighted to offer them my highest recommendation.
I have always found Healthy Hearing to be very helpful and accommodating. Ben visits me at home and is always pleasant. He takes his time to explain to me what he is doing in the dewaxing of my ears and testing the state of my hearing.
Healthy Hearing has always been keen to help in any way possible, even visiting me while at home.
Ben explained to me about the latest new hearing aids and I believe I may purchase a new set next year when Ben visits us next, as my present hearing aids will then be 3 years old or more.
We have just had our 6 monthly visit by Ben, what a pleasure. He is very friendly and has a perfect bedside manner. He is competent, reassuring and deals with us in the most pleasant manner. A complete professional. He has successfully sorted Chris’s hearing aid problems and answered our general ear related questions. Being looked after by people such as Ben makes Healthy Hearing the company it is.
What a fantastic service and a great team. Vishal fitted my mum-in-law with great hearing aids; he took such care tuning them to her exact needs and explained everything so carefully and patiently, making sure we both understood. It's reassuring to know that mum gets regular check-ups included in her package - and we know that Vishal and the team are there whenever we need them. Mum is so happy with her hearing now, it's made a huge difference to her confidence and her quality of life. We would happily recommend Healthy Hearing to anyone considering hearing aids, they are simply brilliant.
My wife, Mrs O’Grady, is a fairly longer-time client of ‘Healthy Hearing.’Going back in time, about 70 years ago, my wife suffered serious childhood ear infections which left her with virtually no hearing at all in her right ear.
Before we came across ‘Healthy Hearing’ (by chance, at your event at Callow Hotel, Ashbourne), Rhona had given-up on ever hearing properly from both ears.
Healthy Hearing audiologists have, over a period of years, examined, prescribed and monitored Rhona’s hearing, especially her right ear. We remember with gratitude Adviser Alison, of some years ago.Vishal is our most recent qualified Adviser. Vishal has been an absolute marvel.
The latest hearing aids from you, enabled by Vishal, have had an almost miraculous effect, unbelievable given my wife’s audio-history. Rhona can now hear quite well and quite clearly from her right ear. Imagine that, after a lifetime of only having one left-ear functioning!We are very grateful to Vishal for his kind, understanding and professional attitude. He listens to us, explains most clearly and monitors well. He provides us with confidence and convinces us that, although very expensive, modern hearing aids are technologically and effectively superb; plus we have your regular support. Modern hearing developments are quite beyond belief really!
We wish to thank your Company for the great service you provide. We wish to thank your professional Audiologist Vishal for his sensitive and knowledgeable support. Thank you also to your telephone team; Suzanne is always an Angel.
As I said, it is close to miraculous that my wife, after a lifetime of deafness in one ear, can hear once more in both ears and lead a fuller life.
Thank you to all those involved in ‘Healthy Hearing,’ Yours is great work.
A lady named Sue was extremely helpful and most pleasant to deal with. Sue was courteous, patient knowledgeable and very helpful in resolving an issue I had with my hearing aids. She was also able to explain a number of product details that I was not made aware of when I had a consultation recently with an audiologist as well answer questions that arose as a result of our conversation.
As a representative of your organisation she was most impressive and her approach to her work deserves recognition and acknowledgement.
Phoned & left a message then Holly quickly phoned me back. She discussed & explained everything to me & was very helpful, knowledgeable & understanding. I made two appointments for my mum. Had to change the time of one appointment so my partner popped in & Holly was very helpful & sorted this & discussed many things with Pete.
Would definitely recommend Healthy Hearing & Holly is amazing. Thank you.
I can hear again!!! Thank you so much to Maria and the team for your perseverance in mining the extremely tough to get gold from my ears. Your prospecting knows no bounds!
You said I was a "rare case", it finally took 4 appointments to acquire the deepest of the gold stuff, at a great cost to you I am sure! I feel like I got more than my money's worth with only having to pay once but I do know that I have found the best gold diggers for miles around and shall be coming back soon for an ear inspection, just to make sure I become a better customer in future :)
I had been to an Audiologist locally for a hearing test and was told that I had a loss of hearing. Although the appointment was professional l was not at ease with being told that I would have to spend up to £5000 to regain good hearing. I decided to seek a second opinion and cold called into Healthy Hearing enquiring after their price range.
I was greeted by Holly who spent time with me listening to my tale of my previous encounter. Holly was excellent at advising me of my options and gave me a good understanding of what choices were available to me. I subsequently made an appointment to see Graham for further consultation.
I felt that I was given a very clear explanation of my needs and subsequently made my purchase with them.
Well done Holly, you are a credit to Healthy Hearing. I am really happy that I made my decision with your and Grahams professional guidance.
Thanks a million!!
I have been a hearing aid wearer for over 20 years. During this time I have been using Amplifon as my hearing aid provider. However their standards over the years have been steadily dropping to the point where I was on my 23rd Audiologist. The final straw came when I was made moulds that were incorrect. They made in the ear moulds which due to profound hearing loss in my right ear I am unable to use. Also they are trying to run both Peterborough and Cambridge branches with one Audiologist and one receptionist. As my husband and I are independent business owners ourselves we wanted an independent provider if possible.
After much searching of the Internet we found healthy hearing I just wish we had found them years ago. From the first time my husband and I walked through the door to my follow up appointment last week after purchasing new aids the experience has been life changing for me.
Ben is such a lovely person friendly helpful and knowledgeable. He explained everything he was going to do to with the hearing test explained that he thought I would benefit from new aids. On my second appointment I was given the Phonak Paradise aids to try for half an hour, unlike Amplifon which sold you the aids without you even trying them.
I received my new aids some three weeks ago and they are fantastic I feel I am in paradise. The sound quality is just amazing I can hear the birds singing the clock ticking but more importantly people talking to me. I cannot thank Ben enough.
I had a follow up appointment last week and felt able to go on my own as I knew I could hear and cope on my own.
Thank you so much Ben I am so grateful for all the time you have spent with me and helping me to enjoy my life again. I look forward to seeing you and the other lovely staff members in November. I am one very happy customer.
I attended Westbourne Library for a hearing test on Monday. I was seen by Graham Baines who immediately put me at my ease. After the tests he explained the results to me and gave me an information booklet. He advised me to read this and give consideration to how I wished to proceed - he even told me I could get a National Health referral if I wanted. I was welcome to return at a later date for another test if I wished to follow this route.
Much to my surprise there was no 'hard sell'. Instead he said that Healthy Hearing were there to do there best for my personal needs. Refreshing. I would highly recommend this service.
I can confidently recommend anyone with issues over their hearing to consult Healthy Hearing in their superb premises in the heart of Stamford. I was guided through the vast choice of hearing systems available and took great care to make sure that I was comfortable with my choice.
The purchase of a hearing aid includes regular after care with free ear wax removal and hearing re-tests. Hearing aids are so expensive, but I have had a very good experience at Healthy Hearing and would recommend their excellent service to anyone.
They will also carry out home visits when clients have transport problems.
Highly recommend Healthy Hearing, I just got my new hearing aids and I'm sure I couldn't hear as well as I can now when I was 21!
Special thanks to Graham for being so patient with me and giving me his honest advice.
Since having my hearing instruments my hearing has vastly improved not only with general communication together with viewing the TV (no more subtitles). Very pleased and I would recommend Healthy Hearing. The service I have received have been more than helpful, altogether an excellent facility, very friendly and professional. I would like to mention the resident hearing care professional 'Graham Baines' for his care and attention all through the process of testing my ears, hearing aid selection and after care. Thank you!
I am so delighted with my new hearing aids! It is brilliant to be able to hear and take part in group conversations. I love the Bluetooth facility and the App is so useful and convenient. An excellent service: prompt, polite, knowledgeable and so helpful. Thank you! I feel like I can take part fully in life again.
I have severe hearing loss in my left ear and total loss in my right so this was a very important purchase for me as without a hearing aid I hear nothing. With my old hearing aid I was really struggling in everyday life and had become totally reliant on my husband. I was unable to use my phone to make calls, which to be honest I had accepted as something I would never be able to do again, and struggled to communicate in every situation.
I went to Mark for the first time, and he reassured me that he would be able to help me. He spent a long time with me and my husband discussing my needs and which hearing aid would work best for me.After a hearing test he gave me a Phonak Paradise aid to try out for a couple of weeks.
I did have a few problems with it, mostly because my hearing loss was so severe and the trial aid had a dome which was more suited to people with a milder loss, but Mark and Alison were so helpful and always saw me immediately that there was a problem. Having decided to purchase the hearing aid, Mark got a mould made for me which solved the issues I had with feedback.
I have to say that this hearing aid has been life changing for both me and my husband! I am now able to cope with social and business situations on my own and with renewed confidence. The hearing aid Bluetooth to my mobile so that I can actually make phone calls for the first time in years and it even works with my television.
With such severe hearing loss it is really important that I have a good relationship with my Audiologist, and know that I can rely on them to pull out the stops for me if I should have any problems with either my hearing aid or my hearing.
I have total confidence in Mark and would highly recommend him to anyone. I can't thank him enough for his expertise and also for the way he took so much trouble to evaluate my personal hearing needs to make sure I had the absolute best product for my circumstances.
The hearing aids provided by Healthy Hearing are far superior to those provided through the NHS. My wife is particularly pleased that she does not have to repeat everything she says to me!
Healthy Hearing has provided me with excellent service. The staff are knowledgeable and helpful.
I would definitely recommend Healthy Hearing to anyone considering hearing aids for the first time or to upgrade existing aids.
They have changed my life and it has improved things for those around me as they don’t have to repeat everything!
The service has been first class and any difficulties are dealt with friendly and promptly.
From my own experience I do really recommend the Phonak Marvels!
I have had hearing aids for a long time (I am 94 years old) but the current rechargeable ones are great – they are the very first thing I go for in the morning.
If I call into the shop in Red Lion Square, the girls will always clean the hearing aids or do anything that is needed to them.
Please keep up the good work, and I hope you keep your shop in Red Lion Square, Stamford. My Husband is equally as satisfied. Thank you.
I no longer feel isolated when with company or in a crowd of people. Since becoming a customer of yours I find your level of service just fantastic, 100%!
On more than one occasion I have had a problem with my hearing aids, and could not get to Stamford, but simply by return of post you have solved the problem! It’s a pleasure to trade with you. Thank you!
Before I had these hearing aids fitted, I probably had not fully realised how much I was actually missing. They have definitely changed my life for the better.
The service at Oakham is exceptional, by friendly and very professional staff. Nothing is too much trouble and a faultless after sales service is provided.
‘Healthy Hearing really works!’ and gently brings you back into the world of sound.
They have changed my life for the better. The new hearing aids give a sound and reliable service that has enabled me to hear what I needed to.
The service from the Loughborough centre has been exemplary and on several occasions I have needed replacement ear pieces, the fiddley bits between the main body holding the battery and the ear. Not only were these parts supplied quickly and efficiently, but I was also cleverly taught how to remove the defective part and fit the new replacement successfully.
The staff are always a delight to deal with and try hard to provide a fine service.
At the suggestion of my wife I booked an appointment for a comprehensive hearing check.
When we arrived the receptionist knew my name before I announced myself, which was a great start. I was offered tea or coffee before I was taken through to the examination room. It was clear that I was dealing with a professional and after relevant questioning was placed in a sound-proof booth and my hearing tested.
The outcome was that I didn't need aids at this time, and it was suggested that I probably wouldn't need to return for 5 years.
Not only was there absolutely no 'hard sale' conversation (I was expecting to buy hearing aids) but my offer to pay for the examination was totally refused. If you need your hearing checked make sure that you contact this firm first.
The hearing aids that Healthy Hearing supply are much better for all-round sound than my previous supplier.
I have always had great advice from Phil, he and Michelle are always very helpful. If I can’t get into the office Phil will always come out to Grantham to see me.
Mike, Phil and all staff at each branch are always willing to help.
Since I’ve had my hearing aids I have been able to once again be part of group and family conversations. Before this I was always left out. I am not aware of my deafness now.
I’ve been very satisfied. Healthy Hearing will go to any length to achieve perfection.
Very nice, very helpful and friendly people to deal with. Would highly recommend to anyone.
Our day to day lives are so much improved since we were fitted with our aids. We no longer struggle to hear each other which was previously very frustrating. In noisy environments we felt cut off from conversations due to being unable to decipher what was being said. We can now enjoy such activities.
The service at Healthy Hearing Oakham has been excellent right from our initial appointments, through to diagnosis, provision of aids and aftercare.
The easy-going, helpful and courteous manner of all Healthy Hearing staff has made our first encounter with hearing aids to be anything but stressful.In two words ‘outstanding service!’
Since being fitted with hearing aids it has without a doubt changed my life for the better. For years it has been difficult to communicate, especially in a group situation.
While not perfect in all situations my hearing is as close to normal as it could be thanks to the Marvel.
The service was excellent, both at the test and the fitting.
The aftercare service is also excellent at the Oakham branch, where nothing is too much trouble.
I would recommend anyone who has hearing problems to Healthy Hearing.
My hearing loss has increased consistently over the years in both ears. In the early years the loss impacted my everyday life in small but irritating ways. My hearing aids made an immediate difference, in terms of everyday participation in family jokes, conversations and just overall quality of life. Now, I couldn’t be without them, they are my life-line to the outside world.
Like many people, my first involvement with Healthy Hearing came after a good number of years with the NHS hearing service – of course we all love the NHS, but there comes a time when you need much more support. The people at Healthy Hearing not only look after the hearing aids and my ears – but support me as well, advising on technological improvements, or simple things I can change to make life with hearing loss more bearable.
I wouldn’t go anywhere else. Love my hearing aids and the people at Healthy Hearing are simply wonderful. Thank you.